The procedural steps to make a claim are relatively easy. You need to:
- Report your injury to your employer as soon as possible and preferably in writing. Ordinarily, there is an incident report form to be completed, initial detail, any witnesses and the circumstances of your injury.
- Visit a doctor. Many employers will nominate their own doctor however, you are entitled to insist upon seeing your own doctor. The doctor should provide you with a completed medical certificate detailing your treatment requirements as well as details of any incapacity arising from your injury.
- Lodge a claim form. After your injury is reported, a claim form can be lodged with your employer. This should attach the medical certificate.
Unfortunately, there is no specified time period for Comcare or a licensed insurer to respond to a claim. It can take upwards of four weeks for a response to be received.